STORE POLICY
Customer Care
MiraArose, we treat every customer like family. Your experience with us doesn’t stop at receiving your products—we’re here to ensure you feel supported every step of the way. Whether you need help choosing the right product, assistance with your order, or simply want to learn more about our brand, our team is here to provide the personalized care you deserve.
Here’s What You Can Expect from MiraArose Customer Care:
• Prompt Responses: We know your time is valuable, so we make it a priority to respond to all inquiries as quickly as possible. Whether you reach out via email or through our website, we’re committed to getting back to you within 24-48 hours.
• Personalized Product Recommendations: Not sure which product is best for your skin type or concerns? We’re happy to help you create a customized skincare routine that meets your specific needs. We take pride in offering advice rooted in both tradition and modern skincare expertise.
• Order Assistance: From placing your order to tracking it, we’ve got you covered. If you encounter any issues along the way, such as shipping delays or the need for an exchange, our team is ready to provide the necessary support and solutions.
• Easy Returns and Exchanges: If a product isn’t right for you, don’t worry! We’ll assist you with a return or exchange, ensuring a hassle-free process that keeps you satisfied.
• FAQs and Additional Resources: Need a quick answer? Check out our detailed FAQ section for answers to common questions. If you don’t find what you’re looking for, we’re always just a message away.
At MiraArose, our mission is to provide you with an exceptional experience—one that’s as luxurious and thoughtful as our products. We believe in going above and beyond to ensure that you feel supported, valued, and completely satisfied with every aspect of your MiraArose journey.
Privacy & Safety
At MiraArose, we take your privacy and safety very seriously. We are committed to protecting your personal information with the highest level of security and ensuring that your experience with us is safe, transparent, and reliable.
Our Privacy Commitment:
• Strict Data Protection: We only collect the information necessary to process your orders, communicate with you, and improve your experience. Your personal data is never shared, sold, or disclosed to third parties without your explicit consent. We adhere to strict privacy standards and comply with all applicable data protection regulations.
• Encrypted and Secure Transactions: Your payment information is safeguarded by industry-leading encryption protocols. All transactions on our website are securely processed, ensuring that your financial details remain confidential and protected from unauthorized access. We do not store your credit card information on our servers.
• Confidentiality: We respect your privacy when you sign up for our newsletters or provide any personal details. Your email and contact information will never be shared with external parties. You’ll only receive communications related to MiraArose, and you can unsubscribe at any time without hassle.
Your Safety is Paramount:
• Product Safety Assurance: All MiraArose products are crafted under strict quality control measures, using high-quality natural ingredients that have been thoroughly tested for safety. We ensure compliance with all industry standards and regulations, prioritizing your health and well-being in every product we make.
• Ingredient Transparency: We are fully transparent about the ingredients in our products. All ingredients are clearly listed on both our packaging and our website, so you can make informed decisions about your skincare routine. If you have any concerns about sensitivities or allergies, please review these details carefully or consult with us directly.
• Secure Customer Data: Your personal data is stored in a highly secure environment, and we have implemented robust measures to prevent unauthorized access or misuse of your information. Only authorized personnel have access to your data for the purpose of fulfilling your orders and improving your shopping experience.
At MiraArose, we are fully committed to ensuring your privacy and safety at every step of your journey with us. If you have any questions or concerns about your privacy, the security of your transactions, or the safety of our products, please contact us directly. Your trust and safety are non-negotiable.
Wholesale Inquiries
nterested in carrying MiraArose products in your store or boutique? We would love to partner with you and bring our luxurious, natural skincare line to a wider audience. Whether you’re a retailer, spa, or wellness center, we offer wholesale opportunities for businesses that align with our values of authenticity, sustainability, and quality.
Why Partner with MiraArose?
• High-Quality, Natural Products: Our handcrafted skincare products are made with the finest natural ingredients, including Caribbean-sourced Haitian Castor Oil and exotic superfoods from around the world.
• Unique and Authentic: MiraArose blends the rich traditions of Black Caribbean beauty with modern innovation, making our products stand out in the natural skincare market.
• Support for Your Business: We provide marketing materials, product descriptions, and training resources to help you successfully introduce MiraArose to your customers.
How to Inquire:
If you’re interested in becoming a wholesale partner, please reach out to us at customerservice@miraarose.com with the following information:
• Your business name and location
• Type of business (retail, spa, online store, etc.)
• Contact details (phone number and email)
• A brief description of your business and why you’d like to carry MiraArose products
Once we receive your inquiry, a member of our team will get in touch to discuss pricing, minimum order quantities, and any other details you need.
Payment Methods
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Credit / Debit Cards
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PAYPAL
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Offline Payments